Reply while it’s fresh
A prompt first response by email or text, shaped around the way your business handles new enquiries.
Follow-up for UK local businesses
Turn missed enquiries into more booked appointments.
Good leads deserve a quick reply. ReplyRivet sets up simple follow-up for the enquiries, quotes and appointments you already have.
Made for the work you do and the follow-up you need.
Simple follow-up. Human touch.
EXAMPLE ENQUIRY
“Could I get a quote for next week?”
First reply, ready to go
THEN, IF THEY BOOKAppointment reminder
Thoughtful follow-up for independent businesses across the UKCleaning · Beauty · Gardening · Repairs · Photography
THE FOLLOW-THROUGH
A few well-timed steps can
make all the difference.
From “I’m interested” to “see you then”, ReplyRivet helps the important little follow-ups happen more consistently.
Follow up on quotes
A helpful nudge for people who asked for a quote but haven’t decided to book yet.
Keep appointments in view
Clear appointment reminders that help customers know what’s booked and when.
Make reviews easier to ask for
A simple follow-up asking happy customers to share their experience after the job.
Available message channels depend on the tools already in place; text workflows need a compatible provider.
LESS CHASING, MORE CLARITY
Know what happens next.
Give every new enquiry a clear next step. This example shows how a follow-up flow can connect a first response, a quote, an appointment and a review request.
See how the setup worksA SIMPLE ENQUIRY JOURNEY EXAMPLE
NEW ENQUIRYA customer gets in touchReply by text or email*
FIRSTQUOTE FOLLOW-UPCheck in if they haven’t bookedA gentle reminder, at the right time
NEXTAPPOINTMENTHelp everyone remember the planA clear service reminder
BOOKEDAFTER THE JOBInvite happy customers to reviewAsk after a good experience
DONE* Texting needs a compatible provider. Service reminders and promotional texts are different; marketing texts need the right consent. Email may suit the workflow.
SIMPLE BY DESIGN
Set up around your day.
No need to become an automation expert. Start with the follow-ups you want to get right.
Tell us how you work
Share where enquiries come in, how you quote and what a good follow-up looks like for your customers.
Plan your follow-up
We’ll map the useful replies and reminders around your process and confirm which channels your current tools support.
Get set up to stay on top
Your agreed follow-up system is set up to make every next step clearer and easier to repeat.
GOOD FIT FOR
Cleaning ✳ Salon or beauty ✳ Landscaping or gardening ✳ Repairs or maintenance ✳ Photography
GOOD TO KNOW
A few things
you might be wondering.
Have a question about your current setup?
Send us an emailWho is ReplyRivet for?
ReplyRivet is for UK local service businesses such as cleaners, salons, landscapers, repair services and photographers that want a more consistent way to follow up enquiries and appointments.
Can you set up text messages?
Text replies and reminders need a compatible messaging or telephony provider. We’ll check what your existing tools support and confirm a workable route before agreeing a text-based setup. We’ll also distinguish service reminders from promotional follow-ups; marketing texts should only be used where the right consent is in place. Email may be a fit where it suits your workflow.
Do I need to change the way I run my business?
The setup is planned around your enquiry and booking process. We’ll first understand how you work and agree what should happen at each follow-up step.
How much does it cost?
Pricing depends on the setup you need. Send a few details about your business and we’ll reply with more information.
LET’S GET THE FOLLOW-UP SORTED
Ready for fewer
“I meant to reply”
moments?
Tell us a little about your business and what you’d like to improve. We’ll get back to you by email to talk it through.
replyrivetofficial@polsia.appSTART A CONVERSATION
Tell us what you need.
Setup request
Tell us a little about your business and the follow-up you would like to improve.
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